Service employee at work


Do you have any wishes, suggestions or a question about our riflescopes?

We are happy to help you, because excellent service and individual advice are our top priority. It is our top priority that you are always satisfied with our products and that you enjoy individual support from our qualified specialist staff.

What makes us stand out? Reliable and rapid action, because of course we want you to be able to use our riflescopes to their full potential again as soon as possible. As a result, our services and retrofitting options are not only appreciated by the military and police, but also by our civilian customers. You too can rely on our support!


Click here to go to the service centre


Product registration: Safe hands!

In the event of a loss or theft of your riflescope, you are in safe hands with us as you can register yourself as the unique owner of your riflescope. How does that work?


Learn more here


Riflescope with protective cover and 2-year warranty


Is it a warranty case?

We have the perfect solution for you and will be happy to advise you. Take advantage of our customer-friendly warranty periods – because we won't let you down.


More information about our warranty periods here


Riflescope with overview of warranty periods


Your opinion is important to us!

We attach great importance to the highest quality standards and constantly strive to improve our processes. For this we need your support. We are therefore very pleased to receive your feedback, because your opinion is important to us!


Rate us here


5-star riflescope


You would like to convert your turrets?

Do you want your riflescope to be equipped with the latest elevation and windage turrets? No problem, we will find the right solution for you.


You can find an overview of the different possibilities here!


Exchange DT27 for DT II+


How do I send in my riflescope?

Quite simple. It is mandatory that you contact our service department directly to find out which restrictions and regulations apply for the shipment of your riflescope.

Once you have received all the important information, please download and fill in the following forms*. Please enclose the filled in forms with the riflescope you are sending us. It is also possible to attach your forms to your package in a window envelope.

Furthermore, we would like to point out that your shipment should only be sent as an insured package.


Form for EU countries only


Form for USA only


Forms for all other countries**


*For EU countries and USA you will have to fill in only one form.
**For all other countries, please refer to the instructions file for customs clearance.


How do we proceed after shipping?

We issue a confirmation of receipt for all incoming riflescopes. If you are sending us a riflescope which is not covered by our warranty, we will provide you with an estimate for the cost of repair.

Repair cover letter




We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.