Service Case

What to do in the event of a service case?

Ask your expert

We recommend that you contact your local Schmidt & Bender dealer directly. They can arrange all further steps for you and contact us.

Store Locator

or

Contact the Schmidt & Bender service department

If you would like to send your riflescope in to us directly, please contact our service centre (see below) directly, as different countries have different restrictions and regulations for the shipping of riflescopes.

Schmidt & Bender GmbH & Co. KG

Service-Center

Am Grossacker 42
35444 Biebertal
Germany

Phone: +49 (0) 6 40 9 / 81 15 - 20
Fax: +49 (0) 6 40 9 / 81 15 - 60
Email: service@schmidt-bender.de

Opening times

Monday–Friday 8:00 AM to 04:00 PM (16:00)
German Local Time

Your service contacts

Alexander Opitz
Phone: +49 (0) 6409/8115-20
Email: a.opitz@schmidt-bender.de

Schmidt & Bender Inc.

Service-Center

204 McGhee Rd
Winchester, VA 22603
U.S.A.
Phone: +1 (540) 450 8132
Email: service@schmidt-bender-us.com

Opening times

Monday–Friday 8:30 AM to 05:00 PM (17:00)
Eastern Standard Time (EST)

How do I send in my riflescope?

Once you have received all the important information, please download and complete the following form. Please enclose the completed form with the riflescope you are sending in. It is also possible to attach your form to your package in a window envelope. Furthermore, we would like to point out that your shipment should only be sent as an insured package.

To the form

How do we proceed after shipping?

We issue a confirmation of receipt for all incoming riflescopes. In the case of riflescopes that are sent in but not covered by the warranty, we will provide you with an estimate for the cost of repair.